Privacy Policy

StaySouth Vacation Homes LLC ("StaySouth," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us.

StaySouth is an independently owned and operated Casago franchisee. This Privacy Policy explains how StaySouth collects, uses, discloses, and protects information when you visit our website, communicate with us, make or inquire about a reservation, stay at a property we manage, engage us for property management services, or otherwise interact with our services.

1. INFORMATION WE COLLECT

We may collect information directly from you, automatically through our website and systems, and from third parties that assist us in providing our services.

Information You Provide

Depending on how you interact with StaySouth, we may collect:

• Name
• Email address
• Telephone number
• Mailing or billing address
• Reservation and stay information
• Names and information regarding additional guests
• Payment and billing information
• Property ownership information
• Property addresses
• Bank account and tax information from property owners when necessary
• Government-issued identification when necessary for identity verification, fraud prevention, legal compliance, property access, community requirements, or age verification
• Vehicle and license plate information when required by a property, building, community, or parking facility
• Communications you send to StaySouth
• Reviews, feedback, inquiries, or other information you voluntarily provide

Payment Information

When you make a payment, certain payment information may be collected or processed by StaySouth and/or by third-party payment processors and technology providers that assist us in processing your transaction.

We may not directly store all payment card information processed through third-party payment systems.

Information We Receive From Third Parties

We may receive information from third parties including:

• Online travel agencies and booking platforms
• Casago and its affiliates
• Property owners
• Prior property managers
• Resorts, condominium associations, homeowners associations, and building management
• Payment processors
• Identity verification and fraud-prevention providers
• Contractors and service providers
• Government agencies
• Technology providers
• Marketing and advertising partners

Information received from third parties may include contact information, reservation information, payment status, property information, rental history, tax or permit information, and other information reasonably necessary to provide our services.

2. INFORMATION COLLECTED AUTOMATICALLY

When you use our website or other online services, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Dates and times of website visits
• Referring websites
• Website interactions
• Searches and booking activity
• Approximate location derived from your device or IP address
• Cookies and similar technologies

We may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve our services, measure marketing effectiveness, prevent fraud, and provide relevant advertising.

You may be able to control certain cookies through your browser settings or through any cookie-management tools offered on our website.

3. HOW WE USE YOUR INFORMATION

We may use personal information to:

• Process and manage reservations
• Process payments
• Communicate about reservations, inquiries, and stays
• Provide check-in and property access information
• Provide guest support
• Provide vacation rental management services
• Communicate with property owners
• Make payments to property owners
• Coordinate maintenance, housekeeping, inspections, and other property services
• Verify identity
• Prevent fraud and unauthorized transactions
• Protect guests, owners, properties, and our business
• Obtain or maintain licenses, permits, and registrations
• Collect, report, or remit applicable taxes
• Comply with legal obligations
• Respond to government or legal requests
• Improve our website, services, and customer experience
• Analyze business performance
• Send marketing communications where permitted
• Personalize advertising and marketing
• Maintain business and transaction records
• Resolve disputes and enforce our agreements

4. HOW WE SHARE INFORMATION

We may share information when reasonably necessary to operate our business and provide our services.

Recipients may include:

Casago and Affiliated Systems

StaySouth is an independently owned and operated Casago franchisee. We may share reservation, transaction, owner, guest, property, and operational information with Casago, its affiliates, or technology systems used within the Casago franchise network when necessary to facilitate reservations, franchise services, reporting, marketing, technology, customer support, or other business functions.

Casago and its affiliates may process information under their own applicable privacy policies.

Property Owners

When necessary to administer a reservation or provide property management services, information regarding a reservation or stay may be shared with the owner of the applicable property.

Service Providers

We may share information with companies or individuals that assist us with:

• Payment processing
• Reservation management
• Property management software
• Guest communications
• Housekeeping
• Maintenance
• Inspections
• Property access and smart-lock services
• Accounting
• Tax processing
• Fraud prevention
• Identity verification
• Marketing
• Analytics
• Website hosting
• Information technology
• Customer service
• Professional services

We generally provide these parties with information reasonably necessary to perform services on our behalf.

Buildings, Resorts, Associations, and Communities

Certain properties may require guest information for registration, access, parking, security, or other purposes.

We may provide required information to condominium associations, homeowners associations, resorts, building management, security personnel, parking providers, or similar organizations.

Government and Legal Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to subpoenas, court orders, warrants, or other legal processes
• Obtain or renew permits or licenses
• Report or remit taxes
• Protect our legal rights
• Investigate fraud or illegal activity
• Protect the safety of guests, owners, employees, contractors, or others

Business Transactions

If StaySouth is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be disclosed as reasonably necessary in connection with that transaction.

5. MARKETING COMMUNICATIONS

We may send marketing communications where permitted by applicable law.

You may unsubscribe from marketing emails by following the unsubscribe instructions contained in the communication.

Even if you unsubscribe from marketing communications, we may continue to send non-marketing communications necessary to administer your reservation, account, property, payment, or business relationship with us.

6. TEXT MESSAGES

If you provide your mobile telephone number and consent to receive text messages, we may use text messaging for reservation communications, guest support, service notifications, and other purposes permitted by your consent and applicable law.

Message and data rates may apply.

Where an opt-out mechanism is provided, you may follow those instructions to discontinue applicable text communications.

7. COOKIES AND ANALYTICS

Our website may use cookies, pixels, analytics tools, and similar technologies.

These technologies may be provided by third-party companies and may help us:

• Operate our website
• Remember preferences
• Understand website traffic
• Analyze user behavior
• Measure advertising
• Improve our services
• Prevent fraud
• Display relevant marketing

Third parties that provide these services may process information according to their own privacy policies.

8. YOUR PRIVACY RIGHTS

Depending on where you reside and which laws apply, you may have rights concerning your personal information.

These rights may include the ability to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request a copy of certain information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing
• Opt out of certain targeted advertising or data-sharing activities where required by applicable law
• Appeal certain decisions involving privacy requests where required by applicable law

Not all rights apply in every circumstance, and certain information may be retained where permitted or required by law.

To submit a privacy request, contact:

StaySouth Vacation Homes LLCEmail: info@staysouth.co

Please include sufficient information for us to identify you and understand your request. We may need to verify your identity before completing certain requests.

9. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and as necessary to:

• Provide services
• Maintain reservation and accounting records
• Fulfill contracts
• Resolve disputes
• Detect fraud
• Protect legal rights
• Comply with tax, regulatory, licensing, accounting, and other legal requirements

Retention periods may vary depending on the type of information and the circumstances.

10. SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect information in our possession.

However, no website, electronic transmission, payment system, or data-storage system can be guaranteed to be completely secure.

11. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites, booking platforms, payment processors, maps, social networks, or other services operated by third parties.

StaySouth does not control the privacy practices of those third parties. Their collection and use of information are governed by their own terms and privacy policies.

12. CHILDREN

Our services and website are intended for adults and are not designed or directed toward children.

We do not knowingly seek to collect personal information directly from children through our website.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

When we make changes, we will post the updated version on our website and update the effective date shown above.

Your continued use of our website or services following an update is subject to the then-current Privacy Policy.

14. CONTACT US

Questions regarding this Privacy Policy or our privacy practices may be directed to:

StaySouth Vacation Homes LLCStaySouth, a Casago franchiseeEmail: info@staysouth.co